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Online Sales
Sales completed online at www.changeworx.com by a credit card (Visa or Mastercard) are encrypted and processed through our secure online shopping cart. Changeworx.com holds a SSL certificate, and also accepts payment via PayPal directly on our site. After completing your purchase, you should receive a confirmation that serves as a receipt. Please use our Contact Changeworx form if you require further documentation.
Terms of Sale
By ordering from this website, you agree to use or screen the film in accordance with various policies listed on this website.
Shipping
We aim to ship orders within one week of receiving your order, or within one week of receiving payment, whichever is later. For shipments outside of the United States, additional fees apply. No refunds are issued for a delay in mailing or receiving products.
If expedited, guaranteed, or tracked shipping is required, we will also aim to meet all customer and client needs wherever possible, for related fees. If you require expedited order processing and shipping, please make a note on your order. Please feel free to follow up directly with Jonathan at jgl (at) changeworx.com if you have any questions or requests.
Returns/Refunds
We do not issue refunds, but will replace any defective products, which are returned to Changeworx within one month of receipt by a customer or client. If you have received a defective product, please write to Jonathan directly at jgl (at) changeworx.com. If a product is lost or broken after one month, the same institution will be allowed to re-purchase at 50% of the list price, plus shipping & handling.
Does Changeworx accept payment by phone, mail, check or purchase order?
Yes! If buying online is not possible for your organization, or if it’s preferable to purchase another way, Changeworx is happy to accommodate your needs. Please complete our Contact Changeworx form to ask questions or explain your needs. If you wish to buy via a Purchase Order, please provide your PO number and contact information for someone specific in your accounting department (or in the appropriate office).
Does Changeworx offer discounts or other options (such as rentals)?
In rare circumstances, we may offer discounts to organizations that can’t afford to buy a film. In most cases, we will discuss other potential options such as a single-screening fee or rental. We can also occasionally offer additional benefits in some cases, such as a Q&A with a filmmaker via Skype, that may make it easier for your organization to allocate funds for a DVD purchase at the list price. Please complete our Contact Changeworx form to ask questions or explain your needs.
Does Changeworx offer streaming rights?
Changeworx is not currently able to offer streaming rights directly, but some of our films are available from other providers. We may also be able to offer other options to meet your needs. Please complete our Contact Changeworx form to ask questions or explain your needs.
